Question 1

Who is LifeCourseOnline for?

Accepted Answer

LifeCourseOnline was designed to help people with supported living needs and their caregivers, but it can be used by people of any age and ability. For more information on the benefits of LCO, see our pages on the LCO Platform and the LCO Program.

Question 2

How do I know my information is safe in LifeCourseOnline?

Accepted Answer

LifeCourseOnline is PIPEDA and HIPAA compliant. We take various security measures to protect personal information against unauthorized access, accidental loss, destruction and damage. LifeCourseOnline uses standard, industry-wide security practices such as encryption, firewalls and SSL (Security Socket Layers), and physical safeguards at the locations where data is stored. For more information, see our full privacy policy.

Question 3

Do I need to download software to use it?

Accepted Answer

No. LifeCourseOnline is a web application, meaning it is hosted entirely on a web server, and you can use it anywhere you have an internet connection.

It is optional to download and use LifeCourseOnline mobile apps. Available for both iOS and Android.

Question 4

What is the difference between the platform and the program?

Accepted Answer

Platform
The platform is the virtual dashboard where you can collaborate with paid and natural supports.  On the dashboard, you can explore and problem-solve using interactive Charting the LifeCourse-inspired planning tools. This is also where you can find the action tools and invite friends and family to engage with their plan and coordinate day-to-day care.

Program
The LifeCourseOnline Program is a guided experience in personal exploration and community building. Participants work with planning experts to define their good life, design a person-centered plan, and discover what it takes to make that plan a reality.

The planning experts are trained on the LifeCourseOnline Platform to help you use get the most from it. Reach out to our support team at support@lifecourseonline.com, and ask about a program near you.

Question 5

I received an invitation to join someone's team on LifeCourseOnline. What does this mean?

Accepted Answer

If you're invited to join someone's team on LifeCourseOnline, it means they value your support in helping them live their Good Life - a happy, healthy, and fulfilling life. Being a team member comes at no extra cost.

Contact the person who invited you to learn more about your role. Check out our knowledge-based article How to Sign Up as A Team Member for instructions on creating your account.

Question 6

How do I cancel my subscription?

Accepted Answer

To cancel your LifeCourseOnline subscription, please fill out a support ticket here: https://support.lifecourseonline.com/hc/en-us, and a member of our team would be happy to assist you through the process.

Frequently Asked Questions